To return your item(s), you must first fill out the Return Request Form. Your request will then be reviewed by a customer service representative and if approved, you will receive an RMA (Return Merchandise Authorization) number with instructions on how to return your item(s). In order to be eligible for a refund or a replacement, you must initiate the RMA process within 30 days of the purchase date and if approved, your return package must be date-stamped within 10 days of the RMA approval date. You will receive the address in which to return your items to upon approval of your Return Request. Items damaged during shipping will be refunded at the fully charged price (includes shipping & handling) or replaced at the customer’s discretion. All other eligible returns will not be refunded the cost for shipping & handling.