Click on the Contact Us button in the main menu

The return process is started by going to Customer Service section and then selecting the Return Requests option. You must completing fill out the form to be considered for a return and your order must also meet the quidelines outlined in the return policy.

You can request to receive a new password by selecting the Forgot Your Password selection under the Sign In tab.

You will receive an email when your order has been received by the National Archives as well as an email when your order has shipped. Your shipment notification email will include a UPS tracking number which will allow you to track the progress of your shipped package.